Online Registration Errors
Incident Report for eventPower
Resolved
For a short period of time this evening, the online registration process was returning errors for some users. Once our team noticed the issue, it was quickly resolved and registration is functioning as expected for all users.

We were able to track the problem back to an error in a minor feature update that was not caught by peer code review, automated integration testing, and not immediately noticed in the production environment.

Reliability is of utmost importance to our team, as we know it's critical for you and your events. We are continually improving our processes to catch problems like this well before they make it into production systems, and will utilize this as an opportunity to further hone our testing process; and continue to improve our communication with our clients.
Posted Dec 06, 2021 - 20:00 EST